Terms of Service

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TERMS OF SERVICE

Ervin’s Village Family Support Services

Effective Date: January 1, 2026

Welcome to the website of Ervin’s Village Family Support Services (“Ervin’s Village,” “we,” “our,” or “us”). These Terms of Service govern your use of our website, services, and communication channels, including text messaging communications.

By accessing or using our website or services, you agree to comply with these Terms of Service.

If you do not agree with these terms, you should not use this website or our services.

1. USE OF WEBSITE
    

The content provided on this website is intended for informational purposes and to support individuals seeking behavioral health services, community resources, and related support.

Users agree to use the website lawfully and in a manner consistent with applicable laws and regulations.

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to systems or data

• Disrupt website functionality or security

• Submit false or misleading information through forms

Ervin’s Village reserves the right to restrict or terminate access to the website if misuse is detected.

2. SERVICES DISCLAIMER
 

Information provided on this website does not constitute medical or mental health advice.

Behavioral health services must be provided by licensed professionals following appropriate clinical assessment and intake procedures.

Use of the website does not establish a provider-client relationship.

Individuals seeking emergency assistance should contact emergency services or a crisis hotline immediately, by dial 988 or if experiecing a medicall emergency, PLEASE DIAL 911.

3. APPOINTMENTS AND SERVICE COMMUNICATIONS
 

Ervin’s Village may use phone, email, or text messaging to communicate with individuals regarding services.

Communications may include:

• Appointment reminders

• Service notifications

• Program updates

• Administrative communications

By providing contact information, you consent to receive communications necessary for service delivery.

4. TEXT MESSAGING TERMS
 

Ervin’s Village may offer text messaging communications for service-related updates and notifications.

Types of Messages

Messages may include:

• Appointment reminders

• Service updates

• Client support communications

• Program announcements

Message Frequency

Message frequency may vary depending on your engagement with services.

Message and Data Rates

Standard message and data rates may apply according to your mobile carrier’s pricing plan.

Opt-Out Instructions

You may opt out of receiving text messages at any time by replying:

END

to any message received from Ervin’s Village.

Help Instructions

For assistance with messaging services, reply:

HELP

or contact our office directly.

Consent to Receive Messages

By submitting your mobile phone number through our website or other communication channels, you provide express consent to receive text messages from Ervin’s Village Family Support Services.

Mobile information will not be shared with third parties for marketing purposes.

5. PRIVACY AND DATA PROTECTION
 

Your privacy is important to us.

Our collection, use, and protection of personal information is governed by our Privacy Policy.

Users are encouraged to review the Privacy Policy available on this website to understand how information is handled.

6. HIPAA AND CONFIDENTIALITY
 

Ervin’s Village Family Support Services operates in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Protected Health Information (PHI) is handled in accordance with applicable healthcare privacy regulations.

Communication through website forms or text messaging may not always be a secure method for sharing sensitive health information. Clients are encouraged to discuss confidential matters directly with clinical staff through appropriate channels.

7. THIRD-PARTY SERVICES
 

Our website may include links or references to third-party websites or services.

Ervin’s Village is not responsible for the content, privacy practices, or policies of external websites.

Users access such websites at their own discretion.

8. INTELLECTUAL PROPERTY
 

All website content, including text, logos, graphics, and design elements, is the property of Ervin’s Village Family Support Services unless otherwise noted.

Users may not reproduce, distribute, modify, or reuse website content without prior written permission.

9. LIMITATION OF LIABILITY
 

To the fullest extent permitted by law, Ervin’s Village Family Support Services shall not be liable for any damages arising from:

• Use or inability to use the website

• Errors or omissions in website content

• Unauthorized access to user information

• Technical interruptions or system failures

Users assume responsibility for their use of the website.

10. MODIFICATIONS TO TERMS
 

Ervin’s Village reserves the right to update or modify these Terms of Service at any time.

Updated terms will be posted on this website with a revised effective date.

Continued use of the website constitutes acceptance of the updated terms.

11. GOVERNING LAW
 

These Terms of Service are governed by the laws of the Commonwealth of Virginia.

Any disputes arising from use of the website or services will be handled in accordance with applicable Virginia law.

12. CONTACT INFORMATION
 

For questions regarding these Terms of Service, please contact:

Ervin’s Village Family Support Services

8301 Martinsville Hwy, Danville, Virginia 24541

Email: info@ervinsvillage.org

Phone: 434-201-4911

Fax: 434-888-8508